Donors, volunteers and other GivingStation users may, from time to time, have questions regarding the operation of the GivingStation. In order to offer the best possible experience, CreateHope maintains an in-house call and online support center, equipped to receive user inquiries via toll-free call or email. All inquiries are tracked and managed in a Customer Relationship Management (CRM) system.

A client may elect to offer users technology support via the CreateHope call center, accessible via toll-free number. Technology support encompasses GivingStation-related questions. Alternatively, a client may elect to offer technology and programmatic support, accessible via a client-branded toll-free line. In this case, support will encompass both GivingStation-related questions and client-specific programmatic questions. In this scenario the customer support staff will be trained on the client's specific program. The client will be provided with a monthly customer support report summarizing usage trends.

Client Support

The CreateHope Client Service team is available to serve as both a primary point of contact for operational questions and a programmatic resource. Our Client Service team has a wealth of experience assisting clients in creating, implementing and administering their community involvement initiatives both domestically and abroad. A lot goes into managing community involvement programs and the impact of having some experienced assistance is significant. Whether it's a day of support or ongoing service throughout the year we can accommodate you need.